Privacy Policy
Last Updated: June 2026
1. Information We Collect
We collect information you provide directly to us when you create an account, book a tour or transfer, or communicate with us. This includes:
- Personal Information: Name, email address, phone number, hotel information
- Payment Information: Processed securely through Azul Payment Gateway (we do not store full credit card details)
- Booking Details: Service dates, number of guests, special requests
- Communication Data: Chat messages, emails, and support requests
- Technical Data: IP address, browser type, device information (for security and service improvement)
2. How We Use Your Information
We use your information to:
- Process and fulfill your bookings
- Send booking confirmations and updates
- Contact you via phone, email, or WhatsApp to confirm reservations and provide support
- Improve our services and website functionality
- Send promotional communications (only with your consent)
- Comply with legal obligations and prevent fraud
3. Information Sharing
We do not sell your personal information. We share your data only with service providers necessary for fulfilling your bookings (drivers, tour guides) and with payment processors for transaction processing.
3b. Reservation Confirmation Contact
When you submit a booking, our team will contact you via phone, email, or WhatsApp to confirm your reservation, provide payment instructions, and coordinate service details. By submitting a booking you consent to this contact.
4. Data Security
We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal information.
5. Your Rights
You have the right to access, correct, or delete your personal information at any time. Contact us at privacy@drallseasontravel.com for any data-related requests.
6. Contact Us
For privacy-related inquiries, contact us at privacy@drallseasontravel.com or call +1 (888) 599-8728.