Question 1

How do I book a tour or transfer?

Accepted Answer

You can book directly through our website by clicking the "Book Now" button on any tour or transfer page. You can also contact us via phone, email, or WhatsApp for personalized assistance.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and cash payments. For transfers, you can pay the driver directly upon arrival.

Question 3

Do I need to pay in advance?

Accepted Answer

For tours and excursions, we require full payment at booking. For transfers, you can pay upon arrival or book with a minimum advance payment.

Question 4

Are prices per person or per group?

Accepted Answer

Tour and excursion prices are per person. Transfer prices are fixed for groups of 1-6 passengers, with additional charges for extra passengers.

Question 5

What is included in the tour price?

Accepted Answer

All tours include round-trip transportation, professional bilingual guides, entrance fees to attractions, and any meals specified in the itinerary.

Question 6

Are tours suitable for children?

Accepted Answer

Most of our tours are family-friendly. However, some activities like zip-lining have age and weight restrictions.

Question 7

How does airport pickup work?

Accepted Answer

Your driver will meet you at the airport arrivals area holding a sign with your name. We track your flight, so if there are delays, your driver will adjust accordingly. No extra charges for flight delays.

Question 8

What if I have extra luggage?

Accepted Answer

Our vehicles have ample space for standard luggage (2 bags per person). If you have oversized items like surfboards or golf clubs, please let us know when booking.

Question 9

What is your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before your scheduled activity. Cancellations within 24 hours or no-shows are non-refundable. Weather-related cancellations are fully refundable.

Question 10

What if the weather is bad?

Accepted Answer

Safety first! If weather conditions make an activity unsafe, we will offer to reschedule or provide a full refund. We monitor weather closely and will notify you in advance.

Question 11

Can I reschedule my booking?

Accepted Answer

Yes, rescheduling is free if done at least 24 hours before your original booking. Subject to availability.

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